Kimberly SutherlandMar 63 minVoice of Customer (VoC) DataI was speaking with a Chief Digital Officer a few months ago, and I asked if they had a Voice of Customer Program in place for the...
Kimberly SutherlandFeb 293 minUX DesignMeasuring Success at the Project LevelI’m surprised how common it is that the only real measures in place as to whether or not a project is successful is if it launched on...
Kimberly SutherlandFeb 213 minUX Testing/AnalyticsUXR - Quantitative vs Qualitative Data: You have to have both for the complete picture.When it comes to User Experience (UX) Research and Design, data plays a crucial role in understanding user behaviors and identifying ...
Kimberly SutherlandFeb 202 minUX DesignInclusive Design: What are we talking about, exactly?Inclusive design addresses various disabilities, including visual impairments, hearing impairments, motor disabilities, and cognitive...